Refund & Cancellation Policy

Principle

Astex Astro is operated by Astex Remedies Private Limited.

We would rather resolve a problem than keep money from someone who feels badly served. If something went wrong, contact us and explain what happened, the policy below is the default, not the ceiling on what we can do.

Credit purchases

Credits are a digital product delivered to your wallet immediately on payment.

• ·Unused credits: if you have not spent any credits from a pack, you may request a refund of that pack within 7 days of purchase.
• ·Partly used credits: once credits have been spent on questions, the spent portion is not refundable, because the service was delivered. We may refund the unused balance at our discretion.
• ·Duplicate or failed payments: if you were charged twice, or charged without credits arriving, we refund in full. Contact us with the payment reference.
• ·Technical failure: if a question failed to produce a response through a fault on our side, tell us and we will restore the credits.
• ·Free and bonus credits are never refundable, as nothing was paid for them.

Consultations

A one-to-one consultation is a scheduled session with a human astrologer.

• ·Cancel more than 24 hours before the session: full refund.
• ·Cancel within 24 hours of the session: we may retain part of the fee, as the slot can rarely be filled at short notice.
• ·Rescheduling: free of charge if requested more than 24 hours before the session, subject to availability.
• ·Missed without notice: treated as delivered and not refundable.
• ·Cancelled by us, or the astrologer unavailable: full refund, or a rescheduled session, whichever you prefer.

What is not refundable

• ·Dissatisfaction with the content of a reading. Astrological guidance is interpretive; we cannot guarantee that a reading will say what you hoped, and a delivered reading is a delivered service.
• ·An inaccurate chart caused by incorrect birth details you supplied. Birth time in particular changes the chart significantly. Contact us anyway, we can usually help you recalculate.
• ·Outcomes in your life that did not match a reading. Please read the guidance limits in our Terms of Service.

How to request a refund

Send us your registered email address, the payment reference or order ID, and a short description of the problem, using the Contact page.

We aim to respond within 3 working days. Approved refunds are returned to the original payment method. Your bank or card issuer typically takes a further 5 to 10 working days to show the money.